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TERMS OF USE

Synergy Healthcare (referred to as “we”, us”, “Synergy”) is the author and publisher of the internet resource www.synergyhealthcare.com . Synergy provides the Services in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”)

1. NATURE AND APPLICABILITY OF TERM

Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.synergyhealthcare.com/privacy (“PrivacyPolicy”) before you decide to access the Website or App or avail the Services made available by us. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Synergy in connection with your visit to the Website and your use of the Services (as defined below).

The Agreement applies to you whether you are -

  • A patient, his/her representatives/ attendant/ relative/ friend or affiliates (“you” or “User”); or
  • A user of the Website or App (“you” or “User”).

This Agreement applies to all services made available by Synergy on the Website or App.

The Services may change from time to time, at the sole discretion of Synergy, and the Agreement will apply to your visit to and your use of the Website or App to avail the Service, as well as to all information provided by you on the Website or App at any given point in time.

This Agreement defines the terms and conditions under which you are allowed to use the Website and App and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@synergyhealthcare.com.

By downloading or accessing the App or Website to use the Services, you irrevocably accept all the terms and conditions stipulated in this Agreement and agree to fully abide by them.

This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you. By availing any Service, you signify your agreement and acceptance to this Agreement.

We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time.

You should read the Agreement at regular intervals. Your use of the App or Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website or to particular Service are also considered as part of the Agreement.

You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.

Your access to use of the Website and the Services will be solely at the discretion of Synergy. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

  • the Indian Contract Act, 1872,
  • the (Indian) Information Technology Act, 2000, and
  • the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

2. CONDITIONS OF USE

You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Synergy that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.

3. END-USER ACCOUNT AND DATA PRIVACY

  • The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.
  • Synergy and its Partners may by the Services, collect information relating to the devices through which you access the Website, location from which you access and anonymous data of your usage. The collected information will be used only for improving the quality of the Services and to build new services.
  • The Website and App allows Synergy and its Partners to have access to Users’ personal email or phone number, for the purpose of communication and analytics.
  • The Privacy Policy sets out:
    • The type of information collected from Users, including sensitive personal data or information;
    • The purpose, means and modes of usage of such information;
    • How and to whom Synergy will disclose such information; and,
    • Other information mandated by the SPI Rules.
  • The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of:
    • the fact that certain information is being collected;
    • the purpose for which the information is being collected;
    • the intended recipients of the information;
    • the nature of collection and retention of the information; and
    • the various rights available to such Users in respect of such information.
  • Synergy and its Partners shall not be responsible in any manner for the authenticity or correctness of the personal information or sensitive personal data or information supplied by the User to Synergy or to any other person acting on behalf of Synergy or its Partners.
  • The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website or App. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify us of any actual or suspected unauthorized use of the User’s account or password. Although Synergy will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Synergy or others due to such unauthorized use.
  • If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Synergy has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Synergy has the right to discontinue the Services to the User at its sole discretion.
  • It is your responsibility to keep your correct mobile number and email ID updated in the Website or App. All reminders and notifications will be sent to the account associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. Synergy is not responsible for any loss or inconvenience caused due to your non-updation of your contact details
  • Synergy and its Partners may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
  • Synergy may now or in the future provide Services where you may be able to converse with Synergy, its authorized representatives, its doctors or similar stakeholders via online chat, text messages, video call or voice call. When you choose this option, the records of such conversations, calls or exchanges may be recorded and stored in Synergy’s or its Partners servers. Such records are dealt with only in accordance with the terms of the Privacy Policy. Synergy and its Partners accept no liability if you choose to use such a facility to interact with doctors or clinicians or if the facility is not used in accordance with the foregoing.
  • You may be provided with a personal health record facility to add, modify, delete and manage your health related records and information. The specific terms relating to this are as below, without prejudice to the rest of these Terms and the Privacy Policy:
    • This facility is only enabled or created for you after you have signed up and explicitly accepted these Terms.
    • Information available in your Health Account is of two types:
      • Patient-created: Information generated and uploaded by you.
      • Synergy-created: Information generated by your consuming a medical service in a Synergy hospital like consult, diagnostic test, admission, etc.
    • Any Synergy-created information is provided on an as-is basis and Synergy makes no representation in connection therewith.
    • The accuracy, adequacy, reliability and liability of any Patient-created information generated or created by a User is the sole responsibility of the User. You fully indemnify and hold harmless Synergy and its Partners with respect to any inaccuracies, inadequacy, error, loss, problem, liability or any other issue arising out of any Patient-created information entered or accessed by the You or on your behalf on the Website or App.
    • The personal health record facility is provided on a best-efforts as-is basis. While we strive to maintain the highest levels of service availability, Synergy or its Partners are not liable for any interruption that may be caused to your access of the Services.
    • Any health related reminder or notification service (like medication reminder, appointment reminder, etc.) that may form part of the Services is only a supplementary way of notifying or reminding you of actions to take related to your health. Synergy is not liable if for any reason a reminder or notification is not delivered to you or are delivered late or delivered incorrectly, despite its best efforts or if your health is impacted negatively due to the same.
    • Synergy cannot guarantee prevention of unauthorized access if you lose your login credentials or they are otherwise compromised.

4. LISTING CONTENT AND DISSEMINATING INFORMATION

  • Synergy collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialisation, qualification, fees, location, visiting hours, and similar details. Synergy takes reasonable efforts to ensure that such information is updated at frequent intervals. WE cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
  • The Services provided by Synergy or any of its licensors or Partners are provided on an "as is" and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Synergy and its Partners do not provide or make any representation, warranty or guarantee, express or implied about the Website, App or the Services. Synergy and its Partners do not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Synergy and its Partners disclaim all liability arising out of the User’s use or reliance upon the Website, App, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Synergy or its Partners or any User in relation to any User or services provided by such User.
  • The Website or App may be linked to the website of third parties, affiliates and business partners. Synergy has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website or App. Inclusion of any link on the Website or App does not imply that Synergy endorses the linked site. User may use the links and these services at User’s own risk.
  • Synergy and its Partners assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or App or the downloading of any material, data, text, images, video content, or audio content from the Website or App. If a User is dissatisfied with the Website or App, User’s sole remedy is to discontinue using the Website or App.
  • If Synergy determines through feedback or otherwise that you have provided fraudulent, inaccurate, incomplete or false information, we reserve the right to immediately suspend your access to the Website or any of your accounts with Synergy and makes such declaration about suspension on the website alongside your name as determined by Synergyfor the protection of its business and in the interests of Users. You shall be liable to indemnify Synergy and its Partners for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Synergy, its Partners or its Users.

5. BOOKING APPOINTMENTS, DIAGNOSTIC TESTS, ORDERING MEDICINES AND INTERACTION WITH MEDICAL SERVICE PROVIDERS

  • While we will try to ensure a confirmed appointment with a medical service provider (like doctor or diagnostic lab) for a User who requested an appointment on the Website or App, Synergy or its Partners do not guarantee that the User will get a confirmed appointment. Further, Synergy and its Partners have no liability if such an appointment is confirmed but later cancelled, postponed or rescheduled by the hospital or medical service provider, or the medical service provider are not available as per the given appointment time.
  • Synergy or its Partners may provide value added services which connect Users directly to the medical service providers via video call, voice call, text message, online chat or other electronic means and the information exchanged between the User and the medical service provider is stored and used in accordance with the Privacy Policy. However, it is at the discretion of the User, to avail such Service if it is available.
  • You understand and agree that any interactions and associated issues with other Users including but not limited to your health issues and your experiences is strictly between you and the other Users. You shall not hold Synergy or its Partners responsible for any such interactions and associated issues and Synergy will not be held responsible or liable for the same. For avoidance of doubt, the Services are not to provide any healthcare or medical advice or diagnosis and hence Synergy and its Partners are not responsible for any medical or other outcomes between you and the medical service providers you interact with, pursuant to any interactions on the Website or App. If you decide to engage with a medical service provider to provide medical services to you, you do so at your own risk. Synergy or its Partners shall not be responsible for any breach of service or service deficiency by any medical service provider you connect, engage or transact with using the Website or App. We advise you to perform your own investigation or get feedback prior to selecting a doctor or any other service provider available on the Website or App.
  • Without prejudice to the generality of the above, Synergy or its Partners will not be liable for:
    • any wrong medication or treatment quality being given by the doctor(s), diagnostic service provider(s), pharmacy(s), or any medical negligence on part of the any of the above;
    • any type of inconvenience suffered by the User due to a failure on the part of the medical service provider including doctor to make himself/herself available at the appointed time, no show by the doctor, inappropriate treatment, or similar difficulties;
    • cancellation or rescheduling of booked appointment or any variance in the fees charged;
    • any medical eventualities that might occur subsequent to using the services of a doctor, diagnostic lab services, pharmacy, whom the User has selected on the basis of the information available on the Website or App or with whom the User has booked an appointment or performed a transaction through the Website or App.
  • Further, Synergy shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the services provided by another User. All such feedback should be made in accordance with applicable law. The option of Users to give feedback remains at Synergy’s sole discretion and may be modified or withdrawn at its sole discretion. Synergy may moderate such feedback at any time. Synergy shall not be obliged to act in any manner to give effect to the content of Users’ feedback.

7. NO DOCTOR PATIENT RELATIONSHIP NOT FOR EMERGENCY USE

  • Some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Synergy and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
  • It is hereby expressly clarified that, the Information that you obtain or receive from Synergy, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. In no event shall Synergy be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
  • The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an User facing a medical emergency (either on your or a another person’s behalf), please contact an ambulance service, hospital, doctor or appropriate medical professional directly.

8. CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS

  • The contents listed on the Website are
    • User generated content, or
    • Belong to Synergy and its Partners.
    • The information that is collected by Synergy directly or indirectly from the Users shall belong to Synergy and its Partners. Copying of the copyrighted content published by Synergy or its Partners on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Synergy and its Partners reserve their rights to take action under applicable law accordingly.
    and you agree to provide your fullest co-operation further to such communication by Synergy.

9. RIGHTS AND OBLIGATIONS RELATING TO CONTENT

  • As mandated by Regulation 3(2) of the IG Rules, Synergyhereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
    • belongs to another person and to which the User does not have any right to;
    • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    • harm minors in any way;
    • infringes any patent, trademark, copyright or other proprietary rights;
    • violates any law for the time being in force;
    • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    • impersonate another person;
    • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
    • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
  • Users are also prohibited from:
    • violating or attempting to violate the integrity or security of the Website, App or any content;
    • transmitting any information (including job posts, messages and hyperlinks) on or through the Website or App that is disruptive or competitive or prejudicial to the provision of Services by Synergy;
    • intentionally submitting any incomplete, false or inaccurate information;
    • making any unsolicited communications to other Users;
    • using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
    • attempting to decipher, decompile, disassemble or reverse engineer any part of the Website or App;
    • framing or hot linking or deep linking any Content.
  • Synergy may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer.

10. INTELLECTUAL PROPERTY RIGHTS

  • The contents of the Website and App are protected by intellectual property laws of India
  • The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website or App that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website or App with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution. Nothing on the Website or App should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without written permission from Synergy.

11. DISCLAIMER OF WARRANTIES

  • All information available on the Website or App, (the “Information”) is provided on the condition that the User will make independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision for any loss or damage in reliance hereof. Synergy and its Partners will not be responsible for the same. Further Synergy and its Partners will not be responsible or liable in any manner for any data added, provided, stored or managed by the User including all personally identifiable information
  • The Information does not constitute an invitation or recommendation to take medical services from Synergy or its Partners nor is such Information a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. Synergy urges the Users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information.
  • All information on the Website is provided to you "as is" without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall Synergy or its Partners be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a hyper-link site and any third party is subject to the terms and conditions of the legal notices contained therein.

12. LIMITATION OF LIABILITY

  • The information available on the Website or App could include inaccuracies or typographic errors. Synergy has endeavored to ensure that all the information on the Website is correct, but Synergy neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Synergy makes no warranty, express or implied, concerning the website or App and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of Services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.
  • In no event shall Synergy or its Partners be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the User's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall the Company be responsible for the delay or inability to use the Website, App, Services or any related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Website or App, or otherwise arising out of the use of the Website or App, whether based on contract, tort, negligence, strict liability or otherwise. Further, Synergy shall not be held responsible for non-availability or access to the Website or App during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond Synergy control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at his/her own discretion and risk and the User himself/herself will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.

13. INDEMNITY

User agrees to indemnify and hold harmless Synergy, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives and Partners from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from User’s access to or use of Service, violation of this Agreement, or infringement, or infringement by any other User of his/her/its account, of any intellectual property or other right of any person or entity.

14. APPLICABLE LAW AND DISPUTE SETTLEMENT

  • You agree that this Agreement and any contractual obligation between the Company and User will be governed by the laws of India.
  • Subject to the above Paragraph above, the courts at Delhi shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.

15. CONTACT INFORMATION GRIEVANCE OFFICER

If a User has any questions concerning the Company, the Website or App, this Agreement, the Services, or anything related to any of the foregoing, please write to us at support@synergyhealthcare.com